Can Good Content be Spoiled by Bad User Experience?
Bad UX impacts the provider more than the consumer
Viewers are in the driving seat, as they decide whether to subscribe or ditch your streaming service at the click of a button. It’s no longer enough to rely on good content, we need to create experiences.
Streaming services are commodities
TV streaming services can be compared to any other consumable commodity. Let’s take tea. The four important stages of the value chain are Production, Processing, Retailing and Consumption.
Comparing tea with TV; the harvesting and production of tea leaves can be likened to content production or video processing. The packaging and marketing of tea bags is similar to the promotion of TV Apps on App Stores. The end result is a tasty warm cup of tea or an entertaining cinematic experience.
However, if any part of this value chain deteriorates – the value of the product can be reduced immensely.
The tea might be delicious, but things can still go horribly wrong with bad quality of packaging, distribution, marketing or pricing. Worse still, the tea can get stale in the process, rendering it worthless. The same goes for streamable TV content.
Service providers need to take the entire value chain into account if they want to retain their user base.
Is bad streaming technology ruining good content?
Many of you would agree that Netflix have written the ‘handbook’ that defines ambitions for all streaming services, both from a video engineering and UI/UX perspective.
Consumers today have come to expect the same experience from all the streaming services they choose to subscribe to.
So many technology choices…
Taking video formatting as an example – just over a decade ago, real time streaming protocols (RTSP) were the only choice. Today, multiple streaming technologies such as HLS and DASH have become standard.
More choice, in theory is better – and should therefore make it easier for every streaming service to have impeccable quality. However, your chosen streaming protocol needs to be supported on a range of devices, and be compatible with your DRM, player, player features and so on. The choice of technology needs to be scalable but also cost-effective.
The technology for good streaming clearly exists, but the skills of implementing it are lacking. We have written an article here explaining the technology choices that need to be made here.
What are the stakes?
As with any commodity, the streaming TV market is undeniably crowded, and consumers are either loyal followers or can easily replace brands with the press of a button. Irritate a consumer, and risk losing them forever.
Investing in value across the entire value chain from content production to video quality and user experience will result in better reputation, positive reviews and ultimately generate larger consumer pools. The value chain is as good as every bit of its management.
Should the content producers have more say in how the content is distributed? Should distributors spend more attention to quality and expertise to build scale? Do you think streaming service providers are prioritising technology as much as they should?
Let us know what you think!
BLOGS & PRESS
In this article, we will develop a simple streaming app on AndroidTV using React Native, and see how we can manage focus navigation. We will also go into detail about some limitations that the standard navigation has, and some ways to mitigate them.
Should you develop your Connected TV apps using native or cross-platform technologies? Read about the pros and cons of each here!
Streaming services offer an abundance of data, but what information should you collect & which analytics tools should you use? Find out here.
RiksTV, Norwegian digital terrestrial television (DTT) provider who also offers streaming services, has now launched on Samsung Smart TVs. The apps are available to consumers on a range of Samsung Tizen models and have been developed by Norigin Media.
The Nordic TV Week, scheduled between 3-7 May 2021, will feature live presentations of popular Nordic TV streaming services from a technology and UI/UX design perspective.
Norwegian TV streaming technology company Norigin Media has been chosen as part of the 5GMediaHUB Consortium, alongside Telenor from Norway and other European companies. The project’s goal is to become a world leader in 5G, accelerating the validation of innovative 5G-empowered media and entertainment applications.